Returns & Exchanges at EINHORN.DE
Returns & Exchanges at EINHORN.DE
We want you to be entirely satisfied with your purchase. If an item does not fit or does not meet your expectations, you can simply return or exchange it.
All returns are free of charge within 30 days of the shipping date.
1. General conditions for returns & exchanges
| Condition | Details |
| Period | 30 days from the shipping date |
| Cost | Free of charge (when using the return label provided) |
| Condition of goods | Items must be unworn and undamaged. |
| Refund | Made to the original payment method (credit card, PayPal etc.) once the goods have been received and checked. Processing may take a few days. |
2. Returns from Switzerland (CH)
For returns from Switzerland, please follow these steps:
How to return
Use the label: Use the enclosed postage label.
Shipping: Attach the label to the parcel and hand it in at any Swiss post office.
Missing label: If the postage label is missing, please email us at bestellungen@einhorn.de and we will send it to you straight away.
Return address Switzerland (CH)
TMC / Einhorn by Asoni SA
Geigenmühlestrasse 5
8173 Neerach
Switzerland
3. Returns from Germany (D), Austria (AT) & other EU countries
For returns from the EU, please use the service of our partner FedEx:
How to return
Use the label: Use the enclosed FedEx label.
Shipping: Attach the label to the parcel and choose one of the following options:
Arrange a collection: Call FedEx to arrange a collection (see telephone numbers below).
Drop-off: Hand in the parcel at a FedEx location near you.
Missing label: If the FedEx label is missing, please email us at bestellungen@einhorn.de and we will send you the label straight away.
FedEx collection hotlines
| Country | Telephone number |
| Germany | +49 (0) 1806 111 800 |
| Austria | +43 (0) 800 123 800 |
4. Exchanges
A free exchange is also possible within 30 days of the shipping date.
How exchanges work
Return the item: Send back the unwanted item following the instructions above for your country (Switzerland or EU/D/AT).
State your request: Note clearly on the enclosed returns slip which item you would like, and in which size.
Processing: Once we have received and checked your parcel, we will carry out the exchange and usually send you the new item within 2 working days.
Any questions?
We are happy to help.
| Contact | Details |
| Telephone (for questions about exchanges and returns) | +41 43 433 21 00 |
| Email (for missing return labels or general questions) | bestellungen@einhorn.de |